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Answers about ordering, quotes, suppliers, logistics and your account — or reach our team directly.
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Popular topics.
Ordering & quotes
How RFQs, MOQs and quotations work on the platform.
Logistics & shipping
Freight, customs, landed cost and delivery to your property.
Trade assurance
Verified suppliers, escrow and the on-time delivery promise.
Para proveedores
Listing, verification and selling on the marketplace.
Account & access
Registration, multi-property teams and approvals.
Hotelier Planner™
Using purchasing intelligence to plan and budget.
FREQUENTLY ASKED
Questions, answered.
Ordering & quotes
Browse the marketplace, add products to your quote request, then submit your details. Our procurement desk returns a formal quotation with wholesale pricing, lead times and freight — usually within two business days.
MOQ is the minimum order quantity a supplier will accept for a product. It is shown on every product card and detail page.
Yes. Your quote request can hold multiple products across multiple suppliers — we consolidate them into one quotation and, where possible, one shipment and invoice.
No. Requesting a quote is free and carries no obligation. You only commit once you approve a quotation.
Logistics & shipping
Yes — ocean and air freight, customs brokerage, consolidation, warehousing and last-mile delivery, powered by JD Brokers & Forwarding Co. with Miami as the regional hub.
The full delivered price of your order — product, freight, duties and handling — known up front, so there are no surprises at the border.
Weekly services to Central America, the Caribbean and South America, with phased expansion across the Americas.
Where logistics is enabled, product, freight, customs and delivery appear on one consolidated, accountable invoice.
Trade assurance
Every supplier is vetted and audited before listing. The verified badge signals they meet our quality and compliance bar.
Payments can be held in escrow and released only when you confirm dispatch, backed by our on-time delivery promise.
Yes — independent pre-shipment inspection is run against your agreed standards before cargo leaves origin.
Para proveedores
Apply on the Sell With Us page. We vet and verify your business, then help you publish your catalog with trade pricing and MOQs.
Listing is free — a verified profile and inbound RFQs at no upfront cost. Premium and logistics-enabled memberships add reach and services.
Hotels, resorts, restaurants, serviced apartments and developers actively sourcing across Latin America and the Caribbean.
Account & access
You can request a quote with just your contact details. An account unlocks saved lists, multi-property carts and approvals.
Yes. Multi-property teams can share carts, set budgets and route approvals through a single trade account.
Hotelier Planner™
A purchasing-intelligence tool: tell it your rooms, category, occupancy, restaurants, pools and events, and it builds a recommended catalog, capex/opex budget, forecast and replenishment plan.
Yes. Its recommendations connect straight to verified suppliers, so you can move from plan to quote in one place.
Still need a hand?
Our procurement and support team replies within one business day.